Here at Mobile Signal Solutions, we know there is nothing worse than having to deal with a slow, unreliable network connection, especially if you’re not sure whether the network is down or if it is your device acting up. Like any other carrier, Three will have network issues occasionally, and there can be a variety of reasons for it, besides the network being down. In this article, we walk you through how to check if Three’s network is down, what the actual issues are, how to solve these issues, and who to contact if you can’t solve them.

What Causes Network Issues?

A variety of things can cause signal issues, be it with the device you are using or the network, namely:

  • Problem with the device: The device you are using to connect could itself be faulty, leading to a failure to connect. 
  • Network is down.
  • Distance: The distance your building is from the nearest mast can also pose a problem, especially if hills or forests span the area.
  • Weather: Harsh weather or storms regularly affect signal, especially if there has been a flood or fallen trees that have damaged masts.
  • Signal Obstruction: Structures such as cranes or scaffolding could also interrupt signals and lead to connectivity issues. Even something as simple as the materials your building is made of can be a problem, with some materials making it difficult for the signal to penetrate the structure.

Typically, the leading cause of connectivity issues is a down network. But how do you figure out if your network is down?

three-network-down

How to Check if Three’s Network Is Down

Checking a carrier’s network status is easier than ever, and Three is no exception. Simply go to their network status checker and enter your postcode at the top. The checker will then tell you whether Three has reported any problems in your area. They update their status every 30 minutes, so even if it shows there are no current connectivity issues in your area, check back again in half an hour if the problem persists, as they could have updated the status.

Another effective site you can use is the detection site Downdetector. Although unofficial, Downdetector is a handy site where people report their difficulties with various services and is relatively trustworthy.

If none of these sites shows any issues with Three’s network, it’s time to take a more proactive approach.

How to Fix Three Network Problems

If you’ve used the checker and Downdetector, but there is no network outage in your area, you need to try something else to resolve the issue, namely:

  • Discover where you have signal issues
  • Examine your device
  • Examine your account

Discover Where You Have Signal Issues

Try to figure out where you have signal issues by checking whether there are problems in only one area or if it is everywhere. Issues in only one location usually mean a network issue, while issues everywhere could mean a problem with your device or account.

Examine Your Device

If the problem is with your device, it may be easy to solve your connectivity issues. Make sure of the following:

  • Is mobile data enabled? If not, enable it.
  • Ensure software is up-to-date (iPhone: Settings > General > Software update or Android: Settings > Software update, or Settings > System > System updates).
  • Turn aeroplane mode on and off to reconnect the signal.
  • Charge phone if the battery is low.
  • Reset network settings (iOS: Settings > General > Reset > Reset Network Settings or Android: Settings > System or General management > Reset or Reset options > Reset network settings). However, this should be a last resort as it also removes passwords.

Examine Your Account

If there seems to be nothing wrong with your device, there could be an issue with your account. A simple way to check this is via the Three app or your My3 account. Alternatively, you can contact Three’s support team for assistance.

What to Do if You Can’t Determine the Issue

If you cannot pinpoint the exact problem, it is best to contact Three’s support team. In the meantime, you can find ways to work around your connectivity issues by using a Wi-Fi network to access the internet on your device and send and receive calls or texts.

Commercial Mobile Phone Signal Boosters

With mobile signal boosters, connectivity issues (and having to troubleshoot them) can become a thing of the past. At Mobile Signal Solutions, our mobile signal boosters will boost all networks on all carriers, be they 3G, 4G, or 5G phone signals. We focus on large-scale signal boosters throughout the UK and EU and only install for the commercial market. 

Our highly skilled engineers have years of experience in installing commercial signal boosters and will help you budget and plan for potential coverage outcomes. A Three mobile signal booster can be installed wherever you need to optimise Three’s phone signal and improve connection.

Contact us to find out more about our affordable, high-quality solutions and how we can help you.

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