Virgin Media Signal Booster
Frequently Asked Questions
Before it announced the launch of 5G services through a partnership between its MVNO Virgin Mobile and Vodafone on January 2021, Virgin Media had been providing coverage through EE’s network for almost 20 years.
While the migration of its customer from EE’s network to Vodafone’s was projected to be fully completed by early 2022, in the middle of 2021, Virgin Media and O2 announced the merger between the two companies.
With the consequent migration of Virgin Mobile’s customers to the new Virgin Media O2 networks completed during 2022, on January 2023, it was announced that Virgin Mobile would cease its operations as MVNO starting from March 2023.
Therefore, Virgin Media O2 5G network will cover more than 750 towns and cities, and it plans to cover 50% of the UK’s population by the end of 2023. However, through the online checker, it is easy to see the difference in coverage quality that still affects 4G and 5G networks.
- 4G coverage reaches 99% of the population in the United Kingdom, even those living in rural areas, despite some difficulties with indoor signals that may persist in remote zones
- 5G outdoor coverage is present in almost all urban areas. However, if considering the indoor premises, even the most relevant cities like London, Liverpool, and Manchester register a poor signal.
Consequently, it is worth considering the installation of a signal booster to enjoy the quality of the Virgin Media O2 network, especially for 5G indoor coverage.
With the merger with O2, Virgin Media will be one of the top actors in the market and actively participate in the roll-out of the 5G infrastructure in the United Kingdom.
As of today, a Virgin Media signal booster is the most efficient way to enjoy the benefits and opportunities that the 5G network offers.
5G technology is going to underpin much of future digital development. Its many applications, from the Internet of Things to the so-called next-generation manufacturing, represent an opportunity for many businesses and individuals.
The patchiness of Virgin Mobile’s networks, with the customer being migrated from EE’s to Vodafone’s to O2’s networks, is probably the reason for Virgin’s poor performance in customer service.
Ofcom’s “Comparing Customer Services” report, published in May 2022, showed how the company ranked last for the percentage of customers satisfied with the overall service provided (83%, with 91% being the recorded average). Meanwhile, it ranked first for the number of complaints received by Ofcom per 100,000 subscribers (16, followed by Three and Vodafone with 14, with the average being 10).However, it is important to point out how, due to its merger with O2, the company is turning into one of the four Mobile Network Operators with its own proprietary infrastructure.
Virgin Media and O2 offer solutions for homes and offices lacking a reliable signal. However, these solutions are not based on repeaters but on femtocells.
These devices do not boost a mobile signal but amplify the Wi-Fi signal of an already-existing broadband connection. It means that a broadband subscription must already be in place.
This, combined with the need for a professional system design, is one of the reasons why you might prefer resorting to Ofcom-approved booster providers instead of using a femtocell.